Privacy policy

1. Introduction

Welcome to TalkValue. This Privacy Policy explains how Sendtime Inc. ("Company," "we," "us," or "our") collects, uses, discloses, and protects your information when you use our website at trytalkvalue.com, applications, and related services (collectively, the "Service").

We are committed to protecting your privacy and handling your data responsibly. Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

If you have any questions, please contact us at support@trytalkvalue.com.

2. Information We Collect

We collect information in several ways:

2.1 Information You Provide

Account Information

• Name

• Email address

• Company/organization name

• Job title

• Password (encrypted)

• Profile picture (optional)

Workspace Information

• Workspace name

• Team member information

• Billing contact information

Event Information

• Event name, date, time, and location

• Event description and settings

• Badge templates and designs

• Survey questions and configurations

Attendee Information When you use our Service to manage events, you may upload or collect attendee information, including:

• Names

• Email addresses

• Company/organization names

• Job titles

• Phone numbers (optional)

• Custom fields as configured by you

• Check-in timestamps

• Badge printing records

• Survey responses

Payment Information

• Payment method details (processed securely by Stripe)

• Billing address

• Transaction history

Communications

• Support requests and correspondence

• Feedback and surveys you provide to us

2.2 Information Collected Automatically

Usage Data

• Pages visited and features used

• Time spent on the Service

• Click patterns and navigation paths

• Search queries within the Service

Device and Technical Information

• IP address

• Browser type and version

• Operating system

• Device type and identifiers

• Time zone and language settings

Log Data

• Access times and dates

• Referring URLs

• Error logs and crash reports

2.3 Information from Third Parties

• Authentication providers: When you sign in using Google or other OAuth providers, we receive basic profile information

• Payment processor: Transaction confirmations and payment status from Stripe

• Analytics services: Aggregated usage data

3. How We Use Your Information

We use the information we collect to:

3.1 Provide and Maintain the Service

• Create and manage your account

• Process transactions and send related information

• Enable event management features (badge printing, check-in, analytics, surveys)

• Provide customer support

• Send administrative notifications

3.2 Improve and Develop the Service

• Analyze usage patterns to improve features

• Develop new products and services

• Conduct research and analytics

• Fix bugs and troubleshoot issues

3.3 Communicate with You

• Respond to your inquiries and requests

• Send service-related announcements

• Provide product updates and news (with your consent)

• Send marketing communications (with your consent)

3.4 Ensure Security and Compliance

• Detect, prevent, and address fraud and abuse

• Enforce our Terms of Service

• Comply with legal obligations

• Protect the rights and safety of users

4. Event Attendee Data

4.1 Your Role as Data Controller

When you use TalkValue to collect and manage event attendee information, you act as the data controller for that attendee data. We act as a data processor, processing attendee data on your behalf according to your instructions.

4.2 Your Responsibilities

As the data controller, you are responsible for:

• Obtaining consent: Ensuring you have appropriate legal basis to collect attendee data

• Privacy notices: Providing attendees with information about how their data will be used

• Data accuracy: Ensuring attendee information is accurate and up to date

• Data subject requests: Responding to attendee requests regarding their personal data

• Compliance: Complying with applicable privacy laws in your jurisdiction

4.3 Our Commitments

We will:

• Process attendee data only as instructed by you

• Implement appropriate security measures

• Assist you in responding to data subject requests

• Delete attendee data upon your request or account termination

• Not sell attendee data to third parties

4.4 Attendee Data Retention

We retain event attendee data for as long as your account is active or as needed to provide the Service. You may delete specific event data at any time through the Service. Upon account termination, attendee data will be deleted within 90 days, unless retention is required by law.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

Provider Purpose Data Shared Stripe Payment processing Payment method, billing address, transaction details Amazon Web Services (AWS) Cloud infrastructure and data storage All Service data WorkOS Authentication Email, name, authentication tokens Analytics providers Usage analytics Anonymized usage data Email service providers Transactional emails Email address, name

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5.3 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations

• Protect and defend our rights or property

• Prevent or investigate possible wrongdoing

• Protect the safety of users or the public

5.4 With Your Consent

We may share your information for other purposes with your explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest

• Access controls: Strict access controls and authentication requirements

• Infrastructure security: Our infrastructure is hosted on AWS with enterprise-grade security

• Regular audits: Security practices are regularly reviewed and updated

• Employee training: Staff are trained on data protection practices

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6.1 Security Incident Response

In the event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of discovery

• Provide information about the nature of the breach

• Describe the steps we are taking to address the breach

• Offer guidance on protective measures you can take

7. Data Retention

We retain your information for as long as necessary to:

• Provide the Service and maintain your account

• Comply with legal obligations

• Resolve disputes and enforce agreements

• Fulfill the purposes described in this Privacy Policy

Retention periods:

Data Type Retention Period Account information Duration of account + 90 days Event data Duration of account + 90 days Attendee data Duration of account + 90 days Transaction records 7 years (legal requirement) Log data 12 months Analytics data 24 months (aggregated)

You may request deletion of your data at any time by contacting us.

8. Your Rights and Choices

8.1 Access and Portability

You have the right to:

• Access the personal information we hold about you

• Request a copy of your data in a portable format

• Export your event and attendee data through the Service

8.2 Correction

You can update your account information at any time through your account settings. Contact us if you need assistance correcting other information.

8.3 Deletion

You may request deletion of your personal information by:

• Deleting your account through settings

• Contacting us at support@trytalkvalue.com

Note that we may retain certain information as required by law or for legitimate business purposes.

8.4 Marketing Communications

You can opt out of marketing communications by:

• Clicking "unsubscribe" in any marketing email

• Updating your communication preferences in account settings

• Contacting us at support@trytalkvalue.com

Note that you will continue to receive transactional and service-related communications.

8.5 Do Not Track

Our Service does not currently respond to "Do Not Track" browser signals.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

9.1 Right to Know

You have the right to request information about:

• Categories of personal information collected

• Sources of personal information

• Business purposes for collection

• Categories of third parties with whom we share information

• Specific pieces of personal information collected

9.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

9.3 Right to Opt-Out

You have the right to opt out of the "sale" of your personal information. We do not sell your personal information.

9.4 Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

9.5 Exercising Your Rights

To exercise your CCPA rights, contact us at support@trytalkvalue.com. We will verify your identity before processing your request.

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

Cookie Type Purpose Duration Essential Authentication, security, basic functionality Session Functional Remember preferences and settings 1 year Analytics Understand how users interact with the Service 2 years

10.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

10.3 Analytics

We use analytics services to understand how users interact with our Service. These services may collect information about your use of the Service and other websites.

11. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

If you believe we have collected information from a child under 18, please contact us at support@trytalkvalue.com.

13. International Data Transfers

Our Service is hosted in the United States, and your information is processed and stored in the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States.

By using the Service, you consent to the transfer of your information to the United States. We take appropriate measures to ensure your information receives an adequate level of protection.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website

• Sending an email to the address associated with your account

• Displaying a notice within the Service

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Sendtime Inc.
Email: support@trytalkvalue.com
Website: https://trytalkvalue.com

For privacy-specific inquiries:
Email: support@trytalkvalue.com
Subject: Privacy Inquiry

We will respond to your inquiry within 30 days.

16. Summary of Key Points

Topic Summary What we collect Account info, event data, attendee data, usage data, payment info How we use it Provide Service, improve features, communicate, ensure security Data sharing Service providers only; we do not sell your data Data storage United States (AWS) Your rights Access, correct, delete, export your data Security Encryption, access controls, regular audits Contact support@trytalkvalue.com

By using TalkValue, you acknowledge that you have read and understood this Privacy Policy.